UI/UX Audit — Melbourne

Actionable usability, accessibility and conversion improvements for Australian web, mobile and product experiences.

Heuristic analysis — expert review against proven UX heuristics
Accessibility — WCAG checks & remediation priorities
Conversion & analytics — friction points and A/B test ideas

What we deliver

We blend heuristic evaluation, analytics review and moderated usability testing to produce a prioritized roadmap: fixes you can implement this quarter and strategic UX improvements for the year ahead.

Executive summary with key risks & opportunities
Evidence-backed UX findings and screenshots
Accessibility gap list (WCAG 2.1/2.2 relevance)
Prioritised recommendations & measurable KPIs

See Branding + UX Start Audit

Quick snapshot

Typical duration: 1–3 weeks
Deliverables: PDF report + prioritized checklist
Team: UX strategist, designer, researcher

Audit process

Discovery

Stakeholder interviews, analytics access, key user flows and goals mapping.

Heuristic review

Interface review across desktop, tablet and mobile for usability breakdowns.

Validation

Optional unmoderated usability tests or analytics deep-dive to validate hypotheses.

Services included

UX Heuristics & Pattern audit

Identify anti-patterns and propose modern, accessible alternatives.

Learn more

Accessibility review

WCAG compliance scoring and remediation roadmap specific to Australian compliance needs.

Accessibility notes

Analytics & conversion recommendations

Heatmap, funnel and event analysis to prioritise low-effort, high-impact changes.

Focus	Deliverable	Outcome
Checkout flow	Conversion checklist	Reduced drop-off
Forms	Field-level fixes	Higher completion
Mobile	Touch-target & layout fixes	Lower frustration

Case studies

SaaS onboarding uplift — Melbourne

Reduced first-week churn by 18% after onboarding simplifications and copy improvements.

Full case study

E-commerce checkout optimisation

Conversion lift of +12% through form refinement and clearer pricing cues.

Full case study

Melbourne team

Ava Thompson

Lead UX Consultant

Ava leads audits with a mix of research, product strategy and practical UI fixes. She pairs rapid evidence gathering with a clear implementation roadmap for engineers and product owners.

Book a consultation Our approach

FAQ & common checks

Typical audits run 1–3 weeks depending on scope. Deep research with testing may extend timelines.

Yes. We include a pragmatic WCAG gap list with priority levels and suggested fixes tailored for Australian compliance considerations.

Access to analytics (or exports), representative user accounts, and a short briefing call with stakeholders.

Ready to improve your UX?

Book a short call to scope an audit or request a customised proposal for Melbourne teams.

Request proposal