Privacy Policy

Quenaro respects the privacy of clients, prospects, suppliers, and website visitors in Australia. This Privacy Policy explains how we collect, use, disclose, and protect personal information in accordance with applicable Australian law. It applies to interactions through our website, email, phone, and project collaboration tools. By engaging with Quenaro, you acknowledge that you have read this Policy.

Information we collect. We may collect identifiers and contact details (such as name, email address, phone, company, job title), project information (briefs, brand assets, feedback), usage data (IP address, device information, pages visited, session metadata), and transactional data related to invoicing and payments. We collect information directly from you, from publicly available sources where appropriate, and through cookies or similar technologies that help us understand website performance.

Purposes and lawful bases. We use personal information to respond to enquiries, provide design services, manage projects, issue invoices, improve our offerings, maintain security, and meet legal obligations. Our lawful bases typically include consent, performance of a contract, and legitimate interests such as efficient service delivery and safeguarding our platform.

Cookies and analytics. Our website may use cookies to remember preferences, measure engagement, and troubleshoot issues. You can manage cookie settings through your browser. Where required, we will respect choices made in our on‑site cookie banner. Aggregated analytics help us improve navigation, content relevance, and technical stability.

Sharing and disclosure. We may share information with trusted providers who support our operations, such as hosting, email, analytics, or payment services. These providers are selected for strong security practices and process data only on our instructions. We may also disclose information where required by law, or in connection with preventing or addressing suspected harmful activity.

Security. We employ administrative, technical, and physical safeguards designed to reduce risks of loss, misuse, or unauthorised access. Measures may include access controls, encryption in transit, vulnerability management, logging, and staff awareness. While every reasonable step is taken, all internet transmissions carry some degree of risk. We encourage users to follow good security hygiene, including careful handling of credentials and sensitive materials.

Retention. We retain personal information for periods aligned with the purpose of collection, project requirements, and legal or tax record obligations. When information is *** longer required, we aim to delete or de‑identify it within practical timeframes, subject to backup and archival constraints.

International transfers. Some providers or support staff may operate outside Australia. Where transfers occur, we take steps intended to help protect personal information, such as contractual safeguards and assessment of provider practices.

Your choices and rights. Subject to conditions in Australian privacy law, you may request access to, or correction of, your personal information. You can withdraw consent where processing relies on consent, and you can opt out of non‑essential communications. We will respond within reasonable timeframes and may seek verification to protect your data.

Third‑party links. Our materials may reference third‑party platforms. Their privacy practices are governed by their own notices. We encourage you to review those notices to understand how your information may be handled when using external services.

Children. Our services are intended for business and professional audiences. We do not knowingly engage in the collection of personal information from individuals under the age permitted by applicable law for valid consent.

Updates. We may update this Policy to reflect changes in practices, providers, or legal requirements. The latest version will appear on this page with an effective date. Material changes will be highlighted for clarity.

Contact. For questions, requests, or concerns about this Policy or our handling of personal information, please contact Quenaro at Quenaro@outlook.com or call + (61) 42 078-91-23. Our studio address is 27 King Street, Sydney NSW 2000.